We will do our best so that your order goes smoothly! If you still have any questions then please don't hesitate to contact us~
For all items RoseDolls sells, bear in mind the colour in the image could look slightly different from the actual product due to monitor settings.
When will you be reopening preorders (for 'x' company)?:
We are still deciding whether to reopen preorders. It will require a lot of time and preparation so if it happens it will be towards the end of this year/early next year. We will probably have a tester 2 months, but as of now nothing is guaranteed. We sincerely hope to reopen if possible.
Where are you located?:
England, United Kingdom.
What are the payment methods?:
We accept Paypal only.
Do you accept returns/give refunds?:
Yes. Any damaged items you receive must be reported to RoseDolls with in 24 hours of receipt with clear photographic evidence if possible. Arrangements will be discussed.
Do you offer layaways?
Yes we do! To have a layaway payment plan your order must fulfill these conditions:
- Be over $200 excluding shipping costs.
The maximum length layaway available currently is 2 months. Payments can be made in 2 different payment plans. As an example:
- 2 part payment: 1/2 of the total cost paid as a deposit on the 1st of January and the remaining 1/2 is paid on the 1st of March
- 3 part payment: 1/3 of the total cost paid as a deposit on the 1st of January, another 1/3 paid on the 1st of February and the remaining 1/3 paid on the 1st of March.
We understand that personal problems sometimes arise, so if we do not receive any form of contact from the customer after a full month of the due date for a payment then all payments up to that point at forfeited. Please pay promptly, but contact us for more layaway information and to make arrangements. Paying the remaining cost before the due date for that payment is of course accepted.
If you would like to pay by layaway then please contact us directly with your order rather than paying through the checkout, we will make specific personalised layaway payments for you.
How will items be shipped?:
We ship worldwide! All items will be shipped with in 1-3 working days.
|ROYAL MAIL||Within the UK||European Union||Rest of the World|
|First Class||1-2 working days||N/A||N/A|
|First Class Recorded Signed For (Tracking Number Included)||1-2 working days||N/A||N/A|
|Special Delivery Next Day (Tracking Number Included)||1 working day||N/A||N/A|
|Airmail||N/A||3-7 working days||4-10 working days|
|International Signed For (Tracking Number Included)||N/A||3-7 working days||4-10 working days|
|Airsure (Tracking Number Included)||N/A||2-6 working days||N/A|
Regarding Royal Mail Special Delivery available in the UK, if you make an order and would like it to arrive on Saturday (i.e. it is shipped out on Friday which tends to happen if ordering on Thursday) then please note that there is a small surcharge of £2.70 to be paid in addition to the shipping costs paid for through the checkout. This is to be sent afterwards to email@example.com via Paypal. If the parcel is too large to be sent by Special Delivery and you have chosen this shipping method, your order will be sent out by the equivalent Express Interparcel service which has the same delivery speed.
|INTERPARCEL (ALL SERVICES INCLUDE A TRACKING NUMBER)||Standard Service||Express Service|
|Within the UK||2-3 working days||1-2 working day|
|European Union||3-6 working days||2-5 working days|
|Rest of the World||4-8 working days||3-7 working days|
What can I gain for signing up to become a member?
RoseDolls has a points system similar to that which you may have come across on most BJD sites. When you make a purchase with RoseDolls in the new shopping system you will be credited with points based on the value of your purchase and this will contribute towards money off your next purchase! You also get points when you refer friends to RoseDolls and they place an order. You can also see an up to date status of your order and details of previous orders, therefore it is highly recommended that customers sign up.
Please note: You must sign up and create an account with RoseDolls before/when purchasing to gain the points.